Should I toilet and/or exercise my dog before the appointment?

For hygiene reasons it is a great idea to toilet your dog as close as possible to the drop off time. Also, please allow them time to go before entering the premises. Please do not leave droppings in the car park.

Your assistance with toileting is valued as it makes for a far more hygienic and pleasant working and visiting environment.

Exercising your dog in advance of an appointment is not really necessary but in any event is good for the dog.

What if my dog bites?

This behaviour should be noted on the Client Information Sheet so that we know in advance of this problem.

We carry a full range of muzzles to protect both the groomer and your dog and, for the most part, muzzles are a sufficient precaution enabling the groom to be completed.

Where we cannot fit a muzzle our policy is to ensure safety first. We will contact you in these circumstances to discuss the way forward.