Should I toilet and/or exercise my dog before the appointment?

For hygiene reasons it is a great idea to toilet your dog as close as possible to the drop off time. Also, please allow them time to go before entering the premises. Please do not leave droppings in the car park.

Your assistance with toileting is valued as it makes for a far more hygienic and pleasant working and visiting environment.

Exercising your dog in advance of an appointment is not really necessary but in any event is good for the dog.

What if I do not pick my dog up on time or it is after hours?

There will be a charge of $30/half hour if your dog is picked up after our seasonal closing time.

What if I need to change or cancel my appointment or I forget an appointment?

No problem if you need to cancel or change an appointment.

We will send a txt reminder the day before your appointment. A response to this reminder would be greatly appreciated especially if you need to change the appointment time or reschedule.

To activate this service just let us know.

If you forget the appointment then feel free to rebook for another time.