The Groom
Laundromutt will make good any grooming mistakes at its own cost. Where this is not possible the groom will be provided free to the customer.
In the event that your pet is harmed during the grooming process we will meet the immediate veterinary costs related to first aid, and you will not be charged for the grooming service. This offer excludes accidental nicks or similar “minor” events that can occur during grooming. Such “minor” events will be treated on the premises by our trained staff.
Customer Service
If you were not satisfied with the service you received from any member of the team, we ask that, in the first instance, you contact the business owner and explain your grievance. The owner can be contacted on cell 027 492 6064. You will be involved in the grievance resolution.
Our objective is to provide an outstanding level of service and we take grievances seriously.
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