If your dog is really matted we will advise you as to what is, and is not, possible keeping the dog’s welfare as our first priority. It is not uncommon for dogs to be stressed by the dematting process and sometimes skin damage can occur.
Our groomer will assess the situation before commencing the groom and will discuss the outcome with you. This discussion will include the possibility of having to resort to shaving to remove matts. Where it is possible to remove the matts without undue stress to the dog we will do so. If the time taken to achieve this outcome is beyond the initial estimate there may be an extra charge. Shaving is our last resort.
← Faq