General
Indeed you can.
First time customers need to drop their dog off at least 10 minutes early to allow time for discussion with the groomer.
Space is at a premium and only a certain number of dogs can be crated for long periods either side of their appointment. We will do our best to work in with you. Customers with work or other commitments can drop their dog off before work by arrangement and if there is capacity available.
No problem if you need to cancel or change an appointment.
Regular customers with scheduled appointments will be given their next appointment date and time at the end of a groom. We expect customers to manage their own time and if you need to change the appointment time or date, to notify us immediately. In these circumstances rescheduling is straightforward.
We will send you a txt reminder the day before your appointment. Canceling at this stage, or not showing up is only acceptable for genuine reasons. Getting another appointment convenient to you will be difficult because of heavy bookings.
There will be a charge of $30/half hour if your dog is picked up after our seasonal closing time.
For hygiene reasons it is a great idea to toilet your dog as close as possible to the drop off time. Also, please allow them time to go before entering the premises. Please do not leave droppings in the car park.
Your assistance with toileting is valued as it makes for a far more hygienic and pleasant working and visiting environment.
Exercising your dog in advance of an appointment is not really necessary but in any event is good for the dog.
A collar/harness and lead is a mandatory Dunedin City requirement for any dog in a public place. This includes the very short walk from your car to our door – notwithstanding that the car park is on our property.
We ask that you leave your dog’s collar/harness and lead with us so that we can toilet the dog if necessary, and to ensure the dog is tethered when moved from the secure part of the premises to the reception area or outside for evacuation.
A few drops of rain will not matter.
A soaked coat will not matter if the appointment is for a Bath and Dry service.
A soaked coat does matter and will require drying prior to the Bath and Tidy and Full Groom services. This will attract an additional charge of $30.00.
The Groom
Laundromutt will make good any grooming mistakes at its own cost. Where this is not possible the groom will be provided free to the customer.
In the event that your pet is harmed during the grooming process we will meet the immediate veterinary costs related to first aid, and you will not be charged for the grooming service. This offer excludes accidental nicks or similar “minor” events that can occur during grooming. Such “minor” events will be treated on the premises by our trained staff.
Customer Service
If you were not satisfied with the service you received from any member of the team, we ask that, in the first instance, you contact the business owner and explain your grievance. The owner can be contacted on cell 027 492 6064. You will be involved in the grievance resolution.
Our objective is to provide an outstanding level of service and we take grievances seriously.
