Grooming (7)
On your first visit to Laundromutt we ask that, if possible, you allow an extra 10 minutes so that you can fill out a Client Information Sheet with all the necessary details about you and your dog. This is also the time when you get to talk to the groomer about your preferences for your …
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We appreciate that time is important to you. A Nail Clip is a service that takes about 5 – 10 minutes and something that you could assist with. At the other end of the scale a Full Groom could take several hours. The groomer will give you a time when your dog will likely be …
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If your dog is really nervous we ask that you try to allow more time for the appointment. This will give your dog time to “socialize” with the environment including the presence of other dogs, the sights, and sounds. If your dog barks a lot then we get to wear hearing protection. Under no circumstances …
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This behaviour should be noted on the Client Information Sheet so that we know in advance of this problem. We carry a full range of muzzles to protect both the groomer and your dog and, for the most part, muzzles are a sufficient precaution enabling the groom to be completed. Where we cannot fit a …
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Two dogs will not attract a discount. However, if you own three or more dogs, and they are booked for appointments together, we will discount the total price by 10%. We offer a 10% discount if you visit Laundromutt every 4 weeks or less. Two weekly visits attract a further discount by negotiation.
If your dog is really matted we will advise you as to what is, and is not, possible keeping the dog’s welfare as our first priority. It is not uncommon for dogs to be stressed by the dematting process and sometimes skin damage can occur. Our groomer will assess the situation before commencing the groom …
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There are several reasons but principally it is because your hairdresser has only one head to work with, the groomer has the whole body plus four legs and a tail. Moreover your hairdresser does not have to: Worry about being bitten; Wipe goobies out of eyes; Pluck and clean ears; Shave personal areas: Clean poo …
Continue reading “Why does it cost more for a dog to have its hair cut than it does for me?”
General (8)
Yes. Cost should be discussed with the Groomer.
Indeed you can. First time customers need to drop their dog off at least 10 minutes early to allow time for discussion with the groomer. Space is at a premium and only a certain number of dogs can be crated for long periods either side of their appointment. We will do our best to work …
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No problem if you need to cancel or change an appointment. We will send a txt reminder the day before your appointment. A response to this reminder would be greatly appreciated especially if you need to change the appointment time or reschedule. To activate this service just let us know. If you forget the appointment …
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There will be a charge of $30/half hour if your dog is picked up after our seasonal closing time.
For hygiene reasons it is a great idea to toilet your dog as close as possible to the drop off time. Also, please allow them time to go before entering the premises. Please do not leave droppings in the car park. Your assistance with toileting is valued as it makes for a far more hygienic and …
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A collar and lead is a mandatory Dunedin City requirement for any dog in a public place. This includes the very short walk from your car to our door – notwithstanding that the car park is on our property. We ask that you leave your dog’s collar and lead with us so that we can …
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A few drops of rain will not matter. A soaked coat will not matter if the appointment is for a Bath and Dry service. A soaked coat does matter and will require drying prior to the Bath and Tidy and Full Groom services. This will attract an additional charge of $30.00.
The Groom Laundromutt will make good any grooming mistakes at its own cost. Where this is not possible the groom will be provided free to the customer. In the event that your pet is harmed during the grooming process we will meet the immediate veterinary costs related to first aid, and you will not be …
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