Grooming (7)
On your first visit to Laundromutt we ask that, if possible, you allow an extra 10 minutes so that you can fill out a Client Information Sheet with all the necessary details about you and your dog. This is also the time when you get to talk to the groomer about your preferences for your dog.
We appreciate that time is important to you.
A Nail Clip is a service that takes about 5 – 10 minutes and something that you could assist with.
At the other end of the scale a Full Groom could take several hours. The groomer will give you a time when your dog will likely be ready for pick up.
If you have a specific time requirement this should be advised to us when the appointment is made and we will endeavour to meet your needs. Laundromutt does not provide a doggy day care service and your pet should be collected within an hour or so of being notified that the groom is complete
The groomer will send you a txt when your dog is ready to go.
If your dog is really nervous we ask that you try to allow more time for the appointment. This will give your dog time to “socialize” with the environment including the presence of other dogs, the sights, and sounds.
If your dog barks a lot then we get to wear hearing protection. Under no circumstances do we attempt to quieten or stop the barking.
This behaviour should be noted on the Client Information Sheet so that we know in advance of this problem.
We carry a full range of muzzles to protect both the groomer and your dog and, for the most part, muzzles are a sufficient precaution enabling the groom to be completed.
Where we cannot fit a muzzle our policy is to ensure safety first. We will contact you in these circumstances to discuss the way forward.
Two dogs will not attract a discount. However, if you own three or more dogs, and they are booked for appointments together, we will discount the total price by 10%.
We offer a 10% discount if you visit Laundromutt every 4 weeks or less. Two weekly visits attract a further discount by negotiation.
If your dog is really matted we will advise you as to what is, and is not, possible keeping the dog’s welfare as our first priority. It is not uncommon for dogs to be stressed by the dematting process and sometimes skin damage can occur.
Our groomer will assess the situation before commencing the groom and will discuss the outcome with you. This discussion will include the possibility of having to resort to shaving to remove matts. Where it is possible to remove the matts without undue stress to the dog we will do so. If the time taken to achieve this outcome is beyond the initial estimate there may be an extra charge. Shaving is our last resort.
There are several reasons but principally it is because your hairdresser has only one head to work with, the groomer has the whole body plus four legs and a tail. Moreover your hairdresser does not have to:
- Worry about being bitten;
- Wipe goobies out of eyes;
- Pluck and clean ears;
- Shave personal areas:
- Clean poo from bums;
- Get her face licked and have bad breath in her face;
- Dry herself off after washing the dog.
General (7)
Indeed you can.
First time customers need to drop their dog off at least 10 minutes early to allow time for discussion with the groomer.
Space is at a premium and only a certain number of dogs can be crated for long periods either side of their appointment. We will do our best to work in with you. Customers with work or other commitments can drop their dog off before work by arrangement and if there is capacity available.
No problem if you need to cancel or change an appointment.
Regular customers with scheduled appointments will be given their next appointment date and time at the end of a groom. We expect customers to manage their own time and if you need to change the appointment time or date, to notify us immediately. In these circumstances rescheduling is straightforward.
We will send you a txt reminder the day before your appointment. Canceling at this stage, or not showing up is only acceptable for genuine reasons. Getting another appointment convenient to you will be difficult because of heavy bookings.
There will be a charge of $30/half hour if your dog is picked up after our seasonal closing time.
For hygiene reasons it is a great idea to toilet your dog as close as possible to the drop off time. Also, please allow them time to go before entering the premises. Please do not leave droppings in the car park.
Your assistance with toileting is valued as it makes for a far more hygienic and pleasant working and visiting environment.
Exercising your dog in advance of an appointment is not really necessary but in any event is good for the dog.
A collar/harness and lead is a mandatory Dunedin City requirement for any dog in a public place. This includes the very short walk from your car to our door – notwithstanding that the car park is on our property.
We ask that you leave your dog’s collar/harness and lead with us so that we can toilet the dog if necessary, and to ensure the dog is tethered when moved from the secure part of the premises to the reception area or outside for evacuation.
A few drops of rain will not matter.
A soaked coat will not matter if the appointment is for a Bath and Dry service.
A soaked coat does matter and will require drying prior to the Bath and Tidy and Full Groom services. This will attract an additional charge of $30.00.
The Groom
Laundromutt will make good any grooming mistakes at its own cost. Where this is not possible the groom will be provided free to the customer.
In the event that your pet is harmed during the grooming process we will meet the immediate veterinary costs related to first aid, and you will not be charged for the grooming service. This offer excludes accidental nicks or similar “minor” events that can occur during grooming. Such “minor” events will be treated on the premises by our trained staff.
Customer Service
If you were not satisfied with the service you received from any member of the team, we ask that, in the first instance, you contact the business owner and explain your grievance. The owner can be contacted on cell 027 492 6064. You will be involved in the grievance resolution.
Our objective is to provide an outstanding level of service and we take grievances seriously.
