Grooming
On your first visit to Laundromutt we ask that, if possible, you allow an extra 10 minutes so that you can fill out a Client Information Sheet with all the necessary details about you and your dog. This is also the time when you get to talk to the groomer about your preferences for your dog.
We appreciate that time is important to you.
A Nail Clip is a service that takes about 5 – 10 minutes and something that you could assist with.
At the other end of the scale a Full Groom could take several hours. The groomer will give you a time when your dog will likely be ready for pick up.
If you have a specific time requirement this should be advised to us when the appointment is made and we will endeavour to meet your needs. Laundromutt does not provide a doggy day care service and your pet should be collected within an hour or so of being notified that the groom is complete
The groomer will send you a txt when your dog is ready to go.
If your dog is really nervous we ask that you try to allow more time for the appointment. This will give your dog time to “socialize” with the environment including the presence of other dogs, the sights, and sounds.
If your dog barks a lot then we get to wear hearing protection. Under no circumstances do we attempt to quieten or stop the barking.
This behaviour should be noted on the Client Information Sheet so that we know in advance of this problem.
We carry a full range of muzzles to protect both the groomer and your dog and, for the most part, muzzles are a sufficient precaution enabling the groom to be completed.
Where we cannot fit a muzzle our policy is to ensure safety first. We will contact you in these circumstances to discuss the way forward.
Two dogs will not attract a discount. However, if you own three or more dogs, and they are booked for appointments together, we will discount the total price by 10%.
We offer a 10% discount if you visit Laundromutt every 4 weeks or less. Two weekly visits attract a further discount by negotiation.
If your dog is really matted we will advise you as to what is, and is not, possible keeping the dog’s welfare as our first priority. It is not uncommon for dogs to be stressed by the dematting process and sometimes skin damage can occur.
Our groomer will assess the situation before commencing the groom and will discuss the outcome with you. This discussion will include the possibility of having to resort to shaving to remove matts. Where it is possible to remove the matts without undue stress to the dog we will do so. If the time taken to achieve this outcome is beyond the initial estimate there may be an extra charge. Shaving is our last resort.
There are several reasons but principally it is because your hairdresser has only one head to work with, the groomer has the whole body plus four legs and a tail. Moreover your hairdresser does not have to:
- Worry about being bitten;
- Wipe goobies out of eyes;
- Pluck and clean ears;
- Shave personal areas:
- Clean poo from bums;
- Get her face licked and have bad breath in her face;
- Dry herself off after washing the dog.
